Your Insurance Coverage
You've selected insurance coverage. Here's everything you need to know for a worry-free journey. You've selected insurance coverage. Here's everything you need to know for a worry-free journey.
You're Protected test
You're protected against damage, theft, and third-party liability. Keep your policy documents accessible and know your coverage details.
+354 522 4499
24/7 Support
112
Emergency
Check Email
Policy ID
What to Do in Case of Incident
Important: Follow These Steps Immediately
Important: Follow These Steps Immediately
Taking the right steps after an incident ensures you're protected and can process claims quickly. Detailed step by step guide : https://csp-web.envigo-tech.co.uk/emergency/accident-steps
Ensure Safety First
Move to a safe location, turn on hazard lights, and check for injuries. Call 112 if needed.
Document Everything
Take photos of all damage, the accident scene, license plates, and get witness information.
Contact Hertz Immediately
Call +354 522 4499 within 24 hours.
Complete Incident Report
Fill out the incident form in your vehicle documents. Include all details and witness contacts.
Not included
Quickly understand what your insurance covers and what it doesn't.
How to see what insurance you have with Hertz
Use the Insurance tab in Vehicle Guide to see how to find your insurance package on your contract.
Open Insurance Guide
Not included
River Crossings
Water damage from unauthorized river crossings
Off-Road Driving
Subject to high fines and all damage derived from off road driving is not insured.
Tire & Rim Damage
Punctures and rim damage (unless collision-related)
Undercarriage Damage
Damage to bottom of vehicle from rough terrain
Personal Belongings
Loss or theft of personal items in vehicle
Fuel Misfill
Wrong fuel type damage (diesel in petrol or vice versa)
Reimbursement Process
Arrange Roadside Assistance
Where a customer has Roadside Assistance included in their rental agreement and a covered incident occurs, the customer should contact a roadside assistance provider, arrange the service, and pay the cost themselves.
Keep Your Receipt
Keep the receipt for the service and present it to Hertz when returning the vehicle. Eligible costs will be reimbursed in accordance with the rental agreement.
Receive Your Reimbursement
Reimbursement applies only to incidents covered under the Roadside Assistance terms and is subject to all applicable conditions and exclusions. This structure works well if you're displaying the content as three separate timeline steps or bullet points, matching the design.
If the customer loses the key, the customer is responsible for the cost of a replacement. Roadside Assistance covers key-related assistance only where the key is locked inside the vehicle.
Roadside Assistance in the highlands is valid only for vehicles approved for highland driving. If a vehicle that is not suitable for the highlands requires assistance there, the cover does not apply. Reimbursement is available only where the vehicle is highland-approved and Roadside Assistance applies.
If the vehicle becomes stuck in water or a river, recovery or towing from the water or river is not covered.
Roadside Assistance does not cover incidents occurring while the vehicle is off-road.
If the vehicle is refuelled with the incorrect fuel type, Roadside Assistance does not cover the cost of removing the incorrect fuel or any related repairs.